Return and Refund Policy for OnePe

Last Updated: 01 Jan 2026

This Return and Refund Policy explains the terms under which refunds, returns, and cancellations are handled on https://onepe.co.

OnePe provides a platform for businesses ("Sellers") to offer products and services. Return and refund responsibilities may vary depending on the seller.

By using our platform, you agree to this policy.

1. General Policy

• OnePe acts as a platform connecting sellers and customers
• Each seller may define their own return and refund policies
• Customers are advised to review the seller's policy before making a purchase

OnePe is not directly responsible for returns unless explicitly stated.

2. Returns

2.1 Physical Products

If you purchase a physical product:

• Return eligibility depends on the seller's policy
• Products must generally be unused and in original condition
• Return requests must be made within the timeframe specified by the seller

2.2 Services and Digital Products

For services, subscriptions, or digital products:

• Returns may not be applicable
• Refunds are subject to seller terms

3. Refunds

3.1 Seller Responsibility

• Sellers are responsible for approving and processing refunds
• Refund timelines may vary depending on the seller

3.2 Refund Process

• Refunds are usually processed through the original payment method
• Processing time may depend on payment providers

3.3 Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Customized or personalized products
• Digital downloads
• Completed services

4. Cancellations

4.1 Order Cancellation

• Orders may be canceled before they are processed or shipped
• Once an order is shipped or service is delivered, cancellation may not be possible

4.2 Subscription Cancellation

• Subscription services can be canceled at any time
• Access may continue until the end of the billing cycle
• No partial refunds unless stated otherwise

5. Disputes

If you are not satisfied with a purchase:

• You should first contact the seller directly
• If unresolved, you may contact OnePe for support

OnePe may assist in dispute resolution but does not guarantee outcomes.

6. Platform Fees

• Any platform fees or service charges paid to OnePe may be non-refundable
• This includes subscription fees, setup charges, or service fees

7. Seller Compliance

Sellers agree to:

• Clearly define return and refund policies
• Process refunds in a timely manner
• Comply with applicable laws

Failure to comply may result in account suspension.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Information

For any questions regarding returns or refunds:

OnePe
Website: https://onepe.co
Email: mail@onepe.co